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Wrlens sent me the wrong lens... :( Wrlens sent me the wrong lens... :(
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Wrlens sent me the wrong lens... :(

This is a discussion on Wrlens sent me the wrong lens... :( within the Color Contact Lenses forums; Hi, I ordered cristal-icemint from wrlens and it arrived within 10 days to the uk, ...


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  #1 (permalink)  
Old 10-29-2010, 07:29 AM
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Default Wrlens sent me the wrong lens... :(
Hi,

I ordered cristal-icemint from wrlens and it arrived within 10 days to the uk, which was great. I think they've sent me the wrong lens. I checked the bottle and it said ice, so I was assuming it was just ice mint and didn't expect them to make a mistake with all the great reviews and stuff.. so I opened them from excitement ugh

The lenses are nice but it wasn't what I paid for. I really hope they'll give me an exchange or refund or I'll try my luck with paypal, which I really dont want to. ._. I really wanted cristal.

I've sent them an email and its been 3 days so far. When I emailed them before about other issues (before I bought the lens) they replied like the next day..

anyways here is the picture, so if anyone can confirm for me that'll be great.

If anyone has had the same experience please let me know what happened in the end.
Last edited by bizt105; 03-11-2011 at 02:25 PM..
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  #2 (permalink)  
Old 10-29-2010, 09:34 AM
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Default
Quote:
Originally Posted by bizt105 View Post
Hi,

I ordered cristal-icemint from wrlens and it arrived within 10 days to the uk, which was great. I think they've sent me the wrong lens. I checked the bottle and it said ice, so I was assuming it was just ice mint and didn't expect them to make a mistake with all the great reviews and stuff.. so I opened them from excitement ugh

The lenses are nice but it wasn't what I paid for. I really hope they'll give me an exchange or refund or I'll try my luck with paypal, which I really dont want to. ._. I really wanted cristal.

I've sent them an email and its been 3 days so far. When I emailed them before about other issues (before I bought the lens) they replied like the next day..

anyways here is the picture, so if anyone can confirm for me that'll be great.
Pics in url below.

http: / /urlcut.com/wrlens

If anyone has had the same experience please let me know what happened in the end.
Hi bizt105, welcome to Lens 101.

Sorry about the mix up. I tried the link for the picture but it didn't work. It would probably be better of you were to attach the picture.

If the seal is still intact on the vial (the little bottle), they may just take it back. Here's what the website says:

"At WrLens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your order (with or without prescription). Each lens will arrive sealed in manufacturer's sterile vials. If at least one sterile vial in the shipment has been opened we will not be able to grant a return due to our insurance policy. At WrLens.com we guarantee that all contact lenses will be delivered free of any manufacturer defects and will be packaged and sealed in manufacturer's sterile vials. If no sterile vial in the shipment has been opened a return will be granted."

If you want to call them in Brazil, their number is 55-11-8209-8787; they are available Monday to Friday, 09:00 am - 4:00 pm Sao Paulo - Brazil time; Noon to 7 pm London time. Email them at info@wrlens.com

I hope that helps. Please let us know how this works out for you.
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  #3 (permalink)  
Old 10-29-2010, 02:19 PM
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Hey,

I can't post images or links yet so can't attach image to post. Try this link. The one in my previous post had spaces between / / cause I couldnt post the url. I opened the lenses so the vial got ripped off like crazy as soon as it came.

urlcut.com/wrlens

"At WrLens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your order"

I'm so unlucky!!

I'll try phone them if they dont reply. :s
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  #4 (permalink)  
Old 10-29-2010, 03:12 PM
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Default
Quote:
Originally Posted by bizt105 View Post
Hey,

I can't post images or links yet so can't attach image to post. Try this link. The one in my previous post had spaces between / / cause I couldnt post the url. I opened the lenses so the vial got ripped off like crazy as soon as it came.

urlcut.com/wrlens

"At WrLens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your order"

I'm so unlucky!!

I'll try phone them if they dont reply. :s
Yeah, you have to have a certain number of posts in order to post pictures. I guess it's to prevent spam, but all the spam I've seen on this site is just nonsense text with no pictures. It sounds like this picture policy works more against new members than spammers.

I hope you get your order straightened out bizt105. Let us know if there's anything we can do.
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  #5 (permalink)  
Old 10-31-2010, 01:04 PM
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Update:

I recieved an email today from them apologising and they said they'll be sending out the correct ones. They also said that I get to keep the NC Ice!

Now thats what you call great customer service. ^_^
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  #6 (permalink)  
Old 11-01-2010, 10:15 AM
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Default The Case of the Incorrect Contact Lenses
Quote:
Originally Posted by bizt105 View Post
Update:

I recieved an email today from them apologising and they said they'll be sending out the correct ones. They also said that I get to keep the NC Ice!

Now thats what you call great customer service. ^_^
Good. I'm glad that they're trying to make things right. Let us know when you get the proper lenses so we can close this case, okay?
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  #7 (permalink)  
Old 11-03-2010, 02:31 PM
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Default Bonus Lenses
Quote:
Originally Posted by bizt105 View Post
Update:

I recieved an email today from them apologising and they said they'll be sending out the correct ones. They also said that I get to keep the NC Ice!

Now thats what you call great customer service. ^_^
Can you use those NC Ice lenses? Do they fit and everything? How's the color?
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  #8 (permalink)  
Old 11-09-2010, 09:44 PM
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hi, ye they fit, just move a little bit tho. also got my cristals today, and I love them!
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  #9 (permalink)  
Old 11-10-2010, 10:29 AM
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Default A Happy Ending
Quote:
Originally Posted by bizt105 View Post
hi, ye they fit, just move a little bit tho. also got my cristals today, and I love them!
It sounds like this story has a happy ending after all. I'm glad you love the lenses.
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  #10 (permalink)  
Old 12-03-2010, 11:16 AM
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Default
Quote:
Originally Posted by bizt105 View Post
hi, ye they fit, just move a little bit tho. also got my cristals today, and I love them!
Great, I'm glad they came through for you. How long before you can post pictures?
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  #11 (permalink)  
Old 12-05-2010, 11:41 AM
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it's very nice why r u upset ?
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Old 12-06-2010, 11:50 AM
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Default Upset?
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Originally Posted by Rosie View Post
it's very nice why r u upset ?
What? Who's upset? Do you have the right thread?
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Old 12-13-2010, 03:07 PM
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Quote:
Originally Posted by Rosie View Post
it's very nice why r u upset ?
The post right before yours had the words "great" and "glad." Did you post this in the wrong thread? You wouldn't be the first . . .
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  #14 (permalink)  
Old 12-13-2010, 03:15 PM
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Default
Lets see pictures of the new lenses!
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Old 12-13-2010, 04:48 PM
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Default
Quote:
Originally Posted by bizt105 View Post
hi, ye they fit, just move a little bit tho. also got my cristals today, and I love them!
Looks like we've got Lens 101 members lining up to see them.
Attached Images
File Type: jpg Japan%20%26%20China-288.JPG (133.4 KB, 148 views)
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  #16 (permalink)  
Old 01-04-2011, 09:52 AM
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Default
Quote:
Originally Posted by bizt105 View Post
hi, ye they fit, just move a little bit tho. also got my cristals today, and I love them!
Have you got pictures of those Cristal lenses?
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  #17 (permalink)  
Old 01-21-2011, 03:46 PM
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Quote:
Originally Posted by Scienceguy View Post
Have you got pictures of those Cristal lenses?
I guess that for now we'll have to content ourselves with the picture at the top of this thread.
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  #18 (permalink)  
Old 01-21-2011, 04:10 PM
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Default Shades
Quote:
Originally Posted by BusDriver View Post
Looks like we've got Lens 101 members lining up to see them.
It looks like that crowd could use some sunglasses.

http://www.lens101.com/sunglasses.html
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  #19 (permalink)  
Old 01-21-2011, 05:06 PM
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Quote:
Originally Posted by Momalina2 View Post
It looks like that crowd could use some sunglasses.

http://www.lens101.com/sunglasses.html
Hey, yeah. Lens 101 has a sunglasses section too, doesn't it? Cool!
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  #20 (permalink)  
Old 02-08-2011, 04:37 PM
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Quote:
Originally Posted by FaceofBoe View Post
Hey, yeah. Lens 101 has a sunglasses section too, doesn't it? Cool!
Yeah. Everyone's flocking to see the contact lens section and they pass right by the sunglasses and the eyeglasses.

That's the thing with flocks, I guess. They tend to keep moving.
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  #21 (permalink)  
Old 02-14-2011, 01:02 PM
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Smile
Quote:
Originally Posted by bizt105 View Post
Hi,

I ordered cristal-icemint from wrlens and it arrived within 10 days to the uk, which was great. I think they've sent me the wrong lens. I checked the bottle and it said ice, so I was assuming it was just ice mint and didn't expect them to make a mistake with all the great reviews and stuff.. so I opened them from excitement ugh

The lenses are nice but it wasn't what I paid for. I really hope they'll give me an exchange or refund or I'll try my luck with paypal, which I really dont want to. ._. I really wanted cristal.

I've sent them an email and its been 3 days so far. When I emailed them before about other issues (before I bought the lens) they replied like the next day..

anyways here is the picture, so if anyone can confirm for me that'll be great.

If anyone has had the same experience please let me know what happened in the end.

(attached image)
(This is my first post ever) I just wanted to say that I too ordered Icemint and just received the box today, hungrily opened it and saw it said "Natural Colors Cristal" on the box. I thought it was a mistake! So looked at the contents inside the box taking out the vials and saw they really were Natural Colors Cristal. I was so disappointed! I hope I get to keep mine and get a new Icemint like you did.
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  #22 (permalink)  
Old 02-14-2011, 02:45 PM
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Default A Flock of Locusts?
Quote:
Originally Posted by Unclelar View Post
Yeah. Everyone's flocking to see the contact lens section and they pass right by the sunglasses and the eyeglasses.

That's the thing with flocks, I guess. They tend to keep moving.
That flock looks more like a swarm, Unclelar.
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  #23 (permalink)  
Old 04-19-2011, 03:36 AM
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Exclamation Wrlens is a joke!!!! Beware of this company!!!
Quote:
Originally Posted by FaceofBoe View Post
Hi bizt105, welcome to Lens 101.

Sorry about the mix up. I tried the link for the picture but it didn't work. It would probably be better of you were to attach the picture.

If the seal is still intact on the vial (the little bottle), they may just take it back. Here's what the website says:

"At WrLens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your order (with or without prescription). Each lens will arrive sealed in manufacturer's sterile vials. If at least one sterile vial in the shipment has been opened we will not be able to grant a return due to our insurance policy. At WrLens.com we guarantee that all contact lenses will be delivered free of any manufacturer defects and will be packaged and sealed in manufacturer's sterile vials. If no sterile vial in the shipment has been opened a return will be granted."

If you want to call them in Brazil, their number is 55-11-8209-8787; they are available Monday to Friday, 09:00 am - 4:00 pm Sao Paulo - Brazil time; Noon to 7 pm London time. Email them at info@wrlens.com

I hope that helps. Please let us know how this works out for you.
TO EVERYONE, BEWARE, I REPEAT, BEWARE OF WRLENS.COM. THESE PPL ARE SO UNPROFESSIONAL, MY DOG COULD RUN THEIR BUSINESS BETTER THAN THEM!!! THEY ARE RUDE, UNPROFESSIONAL, VULGAR AND TRY TO BULLY YOU AROUND. IF YOU PURCHASE LENSES FROM THEM AND RECEIVE A DEFECTIVE LENS, THEY TRY TO MAKE OUT AS THOUGH IT'S YOUR FAULT. AND YES, THEY REQUEST OF YOU TO TRY THE DEFECTIVE LENS ON BEFORE REPLACING IT, SAYING IT'S IN THEIR POLICY!!!! WHO IN THEIR RIGHT MIND WOULD DO THIS??? IF YOU TRY RESOLVE THINGS WITH THEM, THEY GET VERY NASTY AS THOUGH YOU'VE WRONGED THEM OR TRY TO ACT AS THOUGH THEY DO NOT COMPREHEND THINGS WHEN U CALL!!! THEN THEY CLAIM TO ENSURE DEFECT-FREE LENSES BEFORE SHIPPING THEM OUT TO YOU! WELL, WHO'S INSPECTING THEM, A BLIND DOG!!!???? I DON'T KNOW WHO WRLENS.COM THINK THEY ARE, I SAY RUN!!!!!! RUN FAST AND DO BUSINESS ELSEWHERE!!!!!
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  #24 (permalink)  
Old 04-19-2011, 10:25 AM
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Default
Quote:
Originally Posted by coolmama View Post
TO EVERYONE, BEWARE, I REPEAT, BEWARE OF WRLENS.COM. THESE PPL ARE SO UNPROFESSIONAL, MY DOG COULD RUN THEIR BUSINESS BETTER THAN THEM!!! THEY ARE RUDE, UNPROFESSIONAL, VULGAR AND TRY TO BULLY YOU AROUND. IF YOU PURCHASE LENSES FROM THEM AND RECEIVE A DEFECTIVE LENS, THEY TRY TO MAKE OUT AS THOUGH IT'S YOUR FAULT. AND YES, THEY REQUEST OF YOU TO TRY THE DEFECTIVE LENS ON BEFORE REPLACING IT, SAYING IT'S IN THEIR POLICY!!!! WHO IN THEIR RIGHT MIND WOULD DO THIS??? IF YOU TRY RESOLVE THINGS WITH THEM, THEY GET VERY NASTY AS THOUGH YOU'VE WRONGED THEM OR TRY TO ACT AS THOUGH THEY DO NOT COMPREHEND THINGS WHEN U CALL!!! THEN THEY CLAIM TO ENSURE DEFECT-FREE LENSES BEFORE SHIPPING THEM OUT TO YOU! WELL, WHO'S INSPECTING THEM, A BLIND DOG!!!???? I DON'T KNOW WHO WRLENS.COM THINK THEY ARE, I SAY RUN!!!!!! RUN FAST AND DO BUSINESS ELSEWHERE!!!!!
I see you've moved on to capital letters after posting the same thing over and over again a half a dozen times.
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Old 04-19-2011, 06:01 PM
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Default Wrlens.com is a JOKE!!!
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Originally Posted by ftngirsh View Post
I see you've moved on to capital letters after posting the same thing over and over again a half a dozen times.
Darn skippy, and that was being modest!!! That company is rubbish and I would use OTHER words if I could to describe them and the hell I had to go through with those idiots!
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Old 04-21-2011, 12:23 PM
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Quote:
Originally Posted by coolmama View Post
Darn skippy, and that was being modest!!! That company is rubbish and I would use OTHER words if I could to describe them and the hell I had to go through with those idiots!
OK. We get it.
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  #27 (permalink)  
Old 04-22-2011, 05:58 PM
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Quote:
Originally Posted by coolmama View Post
Darn skippy, and that was being modest!!! That company is rubbish and I would use OTHER words if I could to describe them and the hell I had to go through with those idiots!
I haven't received my lens yet due to a month long processing delay but they finally got back to me after sending them 6-8 emails... customer service is definitely delayed. I'm sorry to hear about your experience with them. I hope they have improved some since then. :/
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  #28 (permalink)  
Old 04-25-2011, 02:58 PM
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Quote:
Originally Posted by Shakibabe88 View Post
I haven't received my lens yet due to a month long processing delay but they finally got back to me after sending them 6-8 emails... customer service is definitely delayed. I'm sorry to hear about your experience with them. I hope they have improved some since then. :/
Did they tell you when you would be getting your contacts? I bet those people in customer service are very busy these days. Oh, and tell me again . . . whom did you email?
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  #29 (permalink)  
Old 05-04-2011, 03:42 PM
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Originally Posted by coolmama View Post
Darn skippy, and that was being modest!!! That company is rubbish and I would use OTHER words if I could to describe them and the hell I had to go through with those idiots!
Thanks for sparing us the "other words." This is a family forum.

So, what's been happening with you lately?
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Old 05-19-2011, 03:16 PM
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Default Are They There Yet?
Quote:
Originally Posted by Shakibabe88 View Post
I haven't received my lens yet due to a month long processing delay but they finally got back to me after sending them 6-8 emails... customer service is definitely delayed. I'm sorry to hear about your experience with them. I hope they have improved some since then. :/
Did you get your contact lenses yet, Shakibabe88?
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Old 05-19-2011, 08:28 PM
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Quote:
Originally Posted by Bensica View Post
Did they tell you when you would be getting your contacts? I bet those people in customer service are very busy these days. Oh, and tell me again . . . whom did you email?
I had to wait a whole month before my lens were shipped to me. The tracking information they provided was not accurate at all. I was lucky to have been home when they came.

I spammed them with many emails before I got a reasonable response. Here are the two contact emails I used: info@wrlens.com & billing@wrlens.com
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Old 05-19-2011, 08:32 PM
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Originally Posted by Momalina2 View Post
Did you get your contact lenses yet, Shakibabe88?
Yes, I did. I appreciate the follow up regarding this matter. I do have pictures posted here (http://www.lens101.com/color-contact-lenses/127798-solotica-hydrocharme-ice-pix.html). Thanks again!
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  #33 (permalink)  
Old 05-19-2011, 08:48 PM
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Originally Posted by Shakibabe88 View Post
Yes, I did. I appreciate the follow up regarding this matter. I do have pictures posted here (http://www.lens101.com/color-contact-lenses/127798-solotica-hydrocharme-ice-pix.html). Thanks again!
*You will find hydocharme ice and ocre pix here.
Last edited by Shakibabe88; 05-30-2011 at 03:31 PM..
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  #34 (permalink)  
Old 05-23-2011, 03:49 PM
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Default
Quote:
Originally Posted by Shakibabe88 View Post
Here are pictures of my second pair, soloticas in hydrocharme ocre.

http://www.lens101.com/color-contact-lenses/127914-solotica-hydrocharme-ocre-pix.html#post175433
Yup. Seen `em. They contacts are still hard to see.
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  #35 (permalink)  
Old 05-24-2011, 01:47 PM
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Default Wrlens.com is a (Not Funny) Joke
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Originally Posted by Zimadonna View Post
(This is my first post ever) I just wanted to say that I too ordered Icemint and just received the box today, hungrily opened it and saw it said "Natural Colors Cristal" on the box. I thought it was a mistake! So looked at the contents inside the box taking out the vials and saw they really were Natural Colors Cristal. I was so disappointed! I hope I get to keep mine and get a new Icemint like you did.
It looks like your first post has been your only post so far. How have been, Zimadonna? Have you found contact lenses you like?
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Old 07-09-2011, 11:16 AM
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Default :(
I received my contacts from wrlens and this is what I gotwtf.jpg
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  #37 (permalink)  
Old 07-09-2011, 12:23 PM
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Originally Posted by MorbidBabe View Post
I received my contacts from wrlens and this is what I gotAttachment 17086
Omg, this is horrible! You better make sure you get another pair or your money back.
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Old 07-09-2011, 12:30 PM
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yea :\ I wrote them just waiting for a reply, I opened the box and the papers where wet and when i opened it one of the bottles was broken I'm so upset being waiting a month people need to handle packages better. idk what happened here theres glass everywhere
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Old 07-09-2011, 12:37 PM
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Originally Posted by MorbidBabe View Post
yea :\ I wrote them just waiting for a reply, I opened the box and the papers where wet and when i opened it one of the bottles was broken I'm so upset being waiting a month people need to handle packages better. idk what happened here theres glass everywhere

I feel your pain. I Also waited over a month for my hydrocharme ocres to find out there's a lens defect. Sent them back for inspection but they haven't gotten back to me with a resolution. Blah! Was the box all messed up when you received them or just the broken vial inside?
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Old 07-09-2011, 12:53 PM
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just the vail was broken and i found the dried up contact in it I can't believe this it's going to take forever for me to get another pair. Sorry to hear about the lens, and they still haven't sent you new ones?
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Old 07-09-2011, 01:01 PM
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Originally Posted by MorbidBabe View Post
just the vail was broken and i found the dried up contact in it I can't believe this it's going to take forever for me to get another pair. Sorry to hear about the lens, and they still haven't sent you new ones?
Yah, that is the worst thing about ordering from out of the country. It takes forever to get through customs. And, if there's an issue, add another month or month And a half to that. Wrlens sent the lenses back to Solotica for inspection. Another month has passed lol I hope they resolve your issue asap.
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Old 07-09-2011, 01:08 PM
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geez your gorgeous btw i like your natural eyes I have hazel but in the dark they look green cant stand green
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Old 07-09-2011, 01:21 PM
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Originally Posted by MorbidBabe View Post
geez your gorgeous btw i like your natural eyes I have hazel but in the dark they look green cant stand green
Nah! Like I said to one of the forum peeps, it's the magic of makeup and pretty lens. I wish my eyes were a shade lighter. They're simply too dark. Im not commenting until I see your eyes. I'll let you know something funny though, when I wear green contacts, I look like a velociraptor from jurassic park. Haha
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Old 07-09-2011, 01:33 PM
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ahahah that is hilarious! this is me and my original eye color 182711_1280306465197_1756129700_504169_5378150_n.jpg
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Old 07-09-2011, 01:49 PM
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Quote:
Originally Posted by MorbidBabe View Post
ahahah that is hilarious! this is me and my original eye color Attachment 17087
Your natural eye color is very pretty! Two toned. Green on the outer circle and hazel on the inside. I think I bought a pair of contacts that are suppose to mimic your naturals. Haven't tried em yet but will soon.

Nothing beats the real thing
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  #46 (permalink)  
Old 07-09-2011, 08:02 PM
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thanks yea a lot of people want my eye color I guess because I was born with it I just want something different
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  #47 (permalink)  
Old 07-09-2011, 10:01 PM
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Originally Posted by MorbidBabe View Post
thanks yea a lot of people want my eye color I guess because I was born with it I just want something different
I understand completely. I'm turning into a colored lens chameleon lol
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  #48 (permalink)  
Old 07-10-2011, 08:40 AM
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lol, yea I checked they haven't replied yet er I have a feeling this is going to be a long drawn out situation
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  #49 (permalink)  
Old 07-10-2011, 09:40 AM
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Originally Posted by MorbidBabe View Post
lol, yea I checked they haven't replied yet er I have a feeling this is going to be a long drawn out situation
I'm not sure who replies to your emails but Olivia is really nice. The whole process will be lengthy, but it's nice to get some type of response. Initially after the whole defective lens speel, no one got back to me. So, I bombed theyre billing email with the same issue. It didnt take long for them to write me a response lol Try this if you haven't already >>> Billing@wrlens.com
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  #50 (permalink)  
Old 07-10-2011, 02:34 PM
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Do all of you guys who ordered from solotica have a base curve of 8.7 ish?
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  #51 (permalink)  
Old 07-10-2011, 03:03 PM
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Originally Posted by clandestine View Post
Do all of you guys who ordered from solotica have a base curve of 8.7 ish?
8.7 is the exact base curve for hydrocharme ice and ocre. I'm not positive about the other Solotica lines
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  #52 (permalink)  
Old 07-10-2011, 03:18 PM
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My base curve is 8.4, and I don't know if I could still wear solotica's for 6 hours a day with my base curve :|

What do you guys think? Will I get a corneal ulcer?
Last edited by clandestine; 07-10-2011 at 03:43 PM.. Reason: Add info
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  #53 (permalink)  
Old 07-11-2011, 12:41 PM
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I finally got a response

Due to your broken vial with dried lens,
we will ship you a new one lens (tone number = 2) free of charge in order number S10088.
We will send you the trackign number a ssoon as we will ship it to you.

also whats the best cleaning solution to use with these?
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  #54 (permalink)  
Old 07-11-2011, 01:16 PM
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Quote:
Originally Posted by clandestine View Post
My base curve is 8.4, and I don't know if I could still wear solotica's for 6 hours a day with my base curve :|

What do you guys think? Will I get a corneal ulcer?
Why do you ask? Do your Solotica contact lenses have a different base curve than 8.4?
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  #55 (permalink)  
Old 07-11-2011, 01:19 PM
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Quote:
Originally Posted by MorbidBabe View Post
I received my contacts from wrlens and this is what I gotAttachment 17086
Wow, that's awful. I'm sorry those vials broke on you before you even got the chance to wear the lenses. At least they offered to replace them.

Has anything like this ever happened to someone here who ordered from Lens.com?
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  #56 (permalink)  
Old 07-11-2011, 02:28 PM
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Quote:
Originally Posted by LP39A View Post
Why do you ask? Do your Solotica contact lenses have a different base curve than 8.4?
Yeah, it says they're 8.7, so I don't know if wearing a different base curve would hurt my eye.

Is your solotica a different base curve than 8.7? Because I think all solotica's are 8.7's. I think this is why they didn't ask me to enter my base curve when I ordered.
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Old 07-11-2011, 04:23 PM
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Quote:
Originally Posted by Zimadonna View Post
(This is my first post ever) I just wanted to say that I too ordered Icemint and just received the box today, hungrily opened it and saw it said "Natural Colors Cristal" on the box. I thought it was a mistake! So looked at the contents inside the box taking out the vials and saw they really were Natural Colors Cristal. I was so disappointed! I hope I get to keep mine and get a new Icemint like you did.
Welcome to Lens 101, Zimadonna. I'm sorry things didn't work out for you. Did you wind up getting those Icemint lenses? Was there any explanation about the mix-up?
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  #58 (permalink)  
Old 07-12-2011, 02:00 PM
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Default Wrong Base Curve
Quote:
Originally Posted by clandestine View Post
Yeah, it says they're 8.7, so I don't know if wearing a different base curve would hurt my eye.

Is your solotica a different base curve than 8.7? Because I think all solotica's are 8.7's. I think this is why they didn't ask me to enter my base curve when I ordered.
How did you get contact lenses with a base curve of 8.7 if your base curve is 8.4? That's too steep. Wearing contact lenses with the wrong base curve could possibly hurt your eyes. It's like wearing a pair of shoes that are too tight. They're uncomfortable and could possibly be harmful.
You probably should find some contact lenses in the right size. Try Lens.com. They'll actually ask you for your prescription and then verify it with your eye doctor. They don't want to sell you lenses that will hurt your eyes.
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  #59 (permalink)  
Old 07-13-2011, 12:06 PM
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Quote:
Originally Posted by Bonkers View Post
How did you get contact lenses with a base curve of 8.7 if your base curve is 8.4? That's too steep. Wearing contact lenses with the wrong base curve could possibly hurt your eyes. It's like wearing a pair of shoes that are too tight. They're uncomfortable and could possibly be harmful.
You probably should find some contact lenses in the right size. Try Lens.com. They'll actually ask you for your prescription and then verify it with your eye doctor. They don't want to sell you lenses that will hurt your eyes.
Thanks for the advice! The company I got them from issued a full refund, since all their contacts come with a base curve of 8.7. I'm so glad.
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  #60 (permalink)  
Old 07-13-2011, 01:27 PM
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Quote:
Originally Posted by clandestine View Post
Thanks for the advice! The company I got them from issued a full refund, since all their contacts come with a base curve of 8.7. I'm so glad.
That's weird. Why would they sell contact lenses in only one base curve? At least Lens.com has a whole range of base curves and diameters on most lenses. Some only come on one base curve, but those are in the minority. You should give them a try now that your money has been refunded, clandestine.
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  #61 (permalink)  
Old 07-15-2011, 02:12 AM
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Quote:
Originally Posted by Eagleye View Post
Welcome to Lens 101, Zimadonna. I'm sorry things didn't work out for you. Did you wind up getting those Icemint lenses? Was there any explanation about the mix-up?
Well it turned out that they were icemint, they told me "ice mint" was just a trial, but I found out they were initially the same thing, with hardly any differences. The only problem I have so far is that it slides around my eyes (yes they only have one basecurve), unlike the hidrocor type. But it looks really natural. More natural than the ice.
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  #62 (permalink)  
Old 07-15-2011, 02:28 AM
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Join Date: Apr 2011
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Quote:
Originally Posted by MorbidBabe View Post
I finally got a response

Due to your broken vial with dried lens,
we will ship you a new one lens (tone number = 2) free of charge in order number S10088.
We will send you the trackign number a ssoon as we will ship it to you.

also whats the best cleaning solution to use with these?
Woohoo! Glad to hear the good news MorbidBabe I use clear care to clean my lenses. I can actually see the solution in action (it's probably all in my head) but my eyes remain infection/irritation free! *thumbs up!
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  #63 (permalink)  
Old 07-19-2011, 02:05 PM
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So I got an email from wrlens about shipping me a new "one" contact lense to replace my broken vial, but then I get another one a week later saying according to ups to got you lenses on the "16th" if this is correct enjoy your lenses I wrote back saying yes, BUT that's the one that had the broken one in it! I've been blowing up their email and still haven't gotten a response, I'm getting really irritated bc I already opened the other contact vail to see if I even liked them they look great on my eyes, but I have no idea when I 'm getting my other one if I'm even getting it at all!??
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  #64 (permalink)  
Old 07-19-2011, 02:29 PM
Contact Lenses Forum - Senior
  
Join Date: Dec 2007
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Quote:
Originally Posted by MorbidBabe View Post
So I got an email from wrlens about shipping me a new "one" contact lense to replace my broken vial, but then I get another one a week later saying according to ups to got you lenses on the "16th" if this is correct enjoy your lenses I wrote back saying yes, BUT that's the one that had the broken one in it! I've been blowing up their email and still haven't gotten a response, I'm getting really irritated bc I already opened the other contact vail to see if I even liked them they look great on my eyes, but I have no idea when I 'm getting my other one if I'm even getting it at all!??
You know, you might just make the case that having only one lens is worse than having none.
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